Engaging the blogosphere...Ryanair v the Blogosphere

A couple of incidents occurred this week of prime examples of how NOT to engage the blogosphere, here is one...

An Irish web developer named Jason Roe discovered a glitch on the Ryanair website. He reported it, then found himself on the receiving end of some less-than-friendly responses from Ryanair staff. Needless to say, this thing exploded over the Irish Blogosphere, even making mainstream news outlets. How did Ryanair respond to this PR crisis? They called bloggers "lunatics". Hmmmm...

Any opinions on this? I think someone in Ryanair needs to get up to speed on modern marketing...

Beta version of Safari 4 clocks in at 42x faster than IE7...

Holy moly....this might convince me to move over to Safari....

http://crave.cnet.co.uk/software/0,39029471,49301219,00.htm

JavaScript rendering times is becoming the latest battleground in the web browser wars..

Usability

We'll be taking about usability in greater detail, but this is an interesting article Smashing Magazine ran recently..

Common Web Usability Blunders